Job Description
Join Florida Connect Solutions as a Part-Time Call Center Representative and launch your customer service career with comprehensive paid training! We're seeking motivated individuals to deliver exceptional support while enjoying flexible schedules. Our state-of-the-art Jacksonville facility offers a collaborative environment with growth opportunities. No prior experience required – we provide all training needed to succeed. Enjoy competitive pay, performance bonuses, and a supportive team culture. Apply today to start your journey in one of Florida's most rewarding part-time roles!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to company policies and regulatory requirements
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 25+ WPM with accuracy
- Proficient with basic computer applications
- Reliable internet connection for remote work options
- Flexible availability including evenings/weekends
- Passion for helping others and problem-solving
- Must pass background check and drug screening