Job Description
Join our dynamic team at Innovate Solutions Group as a Customer Service Representative! We're hosting an exclusive hiring event in Chicago to find passionate individuals dedicated to delivering exceptional customer experiences. This is your opportunity to launch a rewarding career with competitive benefits, growth opportunities, and a supportive work environment. Event Date: October 28, 2023 | Time: 9:00 AM - 4:00 PM | Location: 500 N Michigan Ave, Chicago, IL 60611.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests while maintaining accuracy
- Document interactions and maintain detailed customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Identify opportunities to improve customer experience and service protocols
- Meet performance metrics for resolution time and customer satisfaction
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service or call center experience
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Ability to multitask in fast-paced environment with attention to detail
- Strong problem-solving skills and emotional intelligence
- Available to work flexible shifts including weekends