Job Description
Join our award-winning customer service team and make an immediate impact! ConnectFirst Solutions is seeking motivated Part-Time Call Center Representatives in Charlotte, NC. Enjoy flexible schedules, competitive pay, and comprehensive training. No prior experience required – we provide all the tools you need to succeed in a fast-paced, supportive environment.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries and troubleshoot technical issues efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution times
- Collaborate with team members to improve service standards
- Adhere to company policies and compliance regulations
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Reliable internet connection for remote work options
- Flexibility to work evenings and weekends (15-25 hours/week)
- Previous customer service experience preferred but not required
- Type 30+ WPM with high accuracy
- Positive attitude and problem-solving mindset