Job Description
Join our award-winning customer service team at Phoenix Connect Solutions! We're seeking energetic Part-Time Call Center Representatives to deliver exceptional support to our clients. This immediate-start opportunity offers flexible scheduling, comprehensive training, and a collaborative environment where your communication skills shine. Help us resolve inquiries, build customer relationships, and grow your career in Phoenix's thriving tech hub.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and product inquiries efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (handle time, satisfaction scores)
- Collaborate with team leads to improve service quality
- Participate in ongoing training for product updates
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Excellent verbal communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Flexible availability including evenings/weekends
- Proficient with Windows OS and basic software
- Positive attitude and problem-solving mindset