Job Description
Join our award-winning customer service team as a Part-Time Call Center Representative! We're hiring enthusiastic professionals for dynamic roles in New York, NY and Illinois. Enjoy competitive pay, flexible scheduling, and comprehensive training. Help customers resolve inquiries while advancing your career in a supportive environment.
Responsibilities
- Handle inbound/outbound calls with exceptional professionalism
- Resolve customer inquiries efficiently using CRM systems
- Document interactions accurately in case management tools
- Meet/exceed performance metrics for quality and productivity
- Collaborate with team members to improve service delivery
- Adhere to compliance and data security protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Strong communication and problem-solving skills
- Ability to work flexible shifts (evenings/weekends)
- Proficient with Windows OS and basic software
- Typing speed of 35+ WPM
- Authorized to work in the US
- Positive attitude and resilience under pressure