Job Description
Join CustomerConnect Solutions and launch your career in one of America's most dynamic cities! We're seeking enthusiastic Part-Time Call Center Representatives to deliver exceptional customer experiences from our Los Angeles hub. Enjoy competitive pay, flexible scheduling, and opportunities for growth in a supportive environment.
Why Join Us?
- Flexible shifts including evenings and weekends
- Comprehensive paid training program
- Performance-based bonuses and incentives
- Health benefits for part-time employees (after 90 days)
- Free parking and metro-accessible location
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience
- Strong typing skills (40+ WPM)
- Excellent verbal communication in English
- Ability to work independently in a fast-paced environment
- Basic proficiency with Windows OS and CRM software
- Must be available to work weekends and holidays