Job Description
Join our dynamic team at Customer Connect Solutions Inc. as a Part-Time Call Center Representative! We're hosting an exclusive hiring event for motivated individuals ready to deliver exceptional customer service in Milwaukee. Enjoy competitive pay, flexible scheduling, and comprehensive training in a supportive environment.
Why Apply?
• Earn $16-$20/hour with weekly pay
• Flexible shifts (20-30 hrs/week)
• Free parking and modern workspace
• Career advancement opportunities
• Employee discounts and wellness programs
Hiring Event Details:
📅 Date: October 15, 2023
⏰ Time: 10:00 AM - 4:00 PM
📍 Location: 456 Service Drive, Milwaukee, WI 53201
Bring your resume and be ready for on-site interviews!
Responsibilities
- Handle 50+ inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries, billing issues, and technical support requests
- Document interactions accurately in CRM systems (Salesforce experience a plus)
- Meet/exceed KPIs: First Call Resolution (85%), CSAT (90%), AHT (180 sec)
- Collaborate with team members to ensure consistent service quality
- Adhere to compliance protocols (HIPAA, PCI-DSS) for sensitive data
- Participate in ongoing training for product updates and skill development
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Typing speed: 35+ WPM with 95% accuracy
- Proficiency with Windows OS and basic software (Excel, Outlook)
- Exceptional verbal communication and active listening skills
- Ability to work flexible schedule including nights/weekends
- Positive attitude and problem-solving mindset under pressure
- Bilingual (English/Spanish) candidates strongly encouraged to apply