Job Description
Join CustomerConnect Solutions as a Part-Time Call Center Representative in Charlotte, NC! We're seeking energetic individuals to deliver exceptional customer experiences while enjoying flexible scheduling and comprehensive paid training. This role offers a dynamic environment where you'll develop valuable communication skills and contribute to our mission of customer satisfaction. Perfect for students, professionals seeking work-life balance, or career-changers looking to enter the thriving customer service industry.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Meet performance metrics including call handling time and customer satisfaction scores
- Collaborate with team members to resolve complex issues and share best practices
- Adhere to company policies and compliance regulations (e.g., PCI, HIPAA)
- Actively participate in ongoing training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to learn CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to our Charlotte facility
- Previous customer service experience preferred but not required
- Availability to work flexible shifts including evenings/weekends