Job Description
Join Charlotte Connect Solutions and launch your career in customer service! We're seeking motivated Part-Time Call Center Representatives in Charlotte, NC with paid training included. Enjoy flexible hours, competitive pay, and opportunities for growth in a dynamic team environment. No experience necessary—we'll equip you with all the skills needed to succeed!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and efficiency
- Collaborate with team members to improve service delivery
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Reliable internet connection for remote work
- Customer service mindset and problem-solving ability
- Availability to work evenings/weekends (20-30 hrs/week)