Job Description
Join our award-winning customer service team at Peak Customer Solutions! We're seeking motivated Part-Time Call Center Representatives to deliver exceptional support to our clients. Enjoy a flexible schedule, competitive compensation, and immediate start opportunity in the heart of Denver. No prior experience required – we provide comprehensive training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Customer service mindset with problem-solving aptitude
- Reliable internet connection for remote work option
- Availability to work evenings/weekends (flexible shifts)