Job Description
Are you seeking a stable career with paid training and a competitive salary? Apex Communication Services is currently hiring Night Shift Call Center Representatives for our Dallas, TX hub.
We are looking for motivated individuals to join our elite support team. Whether you are starting your first job or looking to advance your career in customer service, we provide the tools, training, and environment you need to thrive. Join a company that values your growth and offers a modern work-life balance with evening shifts.
Why Join Our Team?
- Full Paid Training: No experience required. We invest in your success with comprehensive onboarding.
- Night Shift Schedule: Enjoy your evenings with a consistent 2:00 PM - 11:00 PM schedule.
- Competitive Compensation: Earn between $18.00 and $22.00 per hour based on performance.
- Modern Facilities: Work in a state-of-the-art office with excellent amenities and perks.
- Career Advancement: Clear pathways to management and specialized roles.
Take the next step in your professional journey today. Apply now to start your career with Apex Communication Services.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a professional and empathetic tone.
- Resolve customer inquiries, technical issues, and billing questions efficiently and accurately.
- Document all interactions and account updates accurately in our CRM database.
- Adhere to call scripts and quality standards to ensure consistent service delivery.
- Identify and cross-sell relevant products or services to meet departmental KPIs.
- Collaborate with team leads and support staff to troubleshoot complex issues.
- Maintain a positive and professional demeanor during peak call volumes.
Qualifications
- High School Diploma or GED equivalent is required.
- Basic computer literacy and typing skills (35+ WPM).
- Strong verbal communication skills with a clear telephone manner.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Proven ability to remain calm under pressure and handle difficult customer situations.
- Previous call center experience is a plus, but not mandatory due to our paid training program.