Job Description
Join our award-winning customer service team at Customer Connect Solutions! We're hosting a dedicated hiring event for motivated individuals seeking part-time call center opportunities in Albuquerque, NM. Enjoy competitive pay, flexible scheduling, and comprehensive training in a supportive environment. Perfect for students, career changers, or those seeking supplemental income.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products/services using CRM tools
- Document interactions accurately in company systems
- Meet/exceed performance metrics (call time, quality scores)
- Collaborate with team members to ensure seamless service delivery
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent
- 6 months+ customer service/call center experience preferred
- Strong verbal communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Proficient with Windows OS and basic software
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset