Job Description
Join our dynamic team at CustomerConnect Solutions! We're hosting an exclusive hiring event for passionate individuals seeking flexible part-time opportunities in Milwaukee's thriving call center industry. Enjoy competitive pay, comprehensive training, and a supportive work environment designed for growth. Perfect for students, parents, or anyone seeking work-life balance!
As a leader in customer experience, we offer:
- Flexible scheduling including evenings/weekends
- Paid training and career advancement paths
- On-site parking and modern facilities
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve service processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Excellent verbal communication and active listening skills
- Ability to type 40+ WPM with strong computer literacy
- Empathetic problem-solving approach under pressure
- Flexible availability including weekends and holidays
- Valid Wisconsin ID and reliable transportation