Job Description
Are you an empathetic communicator looking for a part-time job with immediate start availability? Apex Support Solutions is seeking dedicated professionals to join our growing team in New York, NY. We offer a dynamic work environment where your customer service skills directly impact business success.
We are currently hiring for our Virginia and New York operations, providing flexible schedules for students and professionals alike. If you are ready to kickstart your career in a stable industry, apply today!
Why Join Us?
- Immediate Start: Onboarding begins within 48 hours of selection.
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn $15-$22/hr depending on experience.
- Remote Options: Work from home or our office in Manhattan.
Responsibilities
- Handle a high volume of inbound and outbound customer calls professionally.
- Resolve customer inquiries, complaints, and issues efficiently to ensure satisfaction.
- Accurately process orders, returns, and account information using CRM software.
- Provide product and service information to assist customers in making informed decisions.
- Document all customer interactions and feedback in the company database.
- Collaborate with the support team to improve service protocols and response times.
- Adhere to all call center quality assurance standards and compliance regulations.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service or call center experience is preferred but not mandatory.
- Excellent verbal communication and active listening skills.
- Strong computer literacy and typing speed (40+ WPM).
- Ability to remain calm and professional in high-stress situations.
- Must be authorized to work in the United States.
- Reliable internet connection and home office setup (if remote).