Job Description
Join our award-winning customer service team at Global Connect Solutions! We're seeking motivated Part-Time Call Center Representatives to deliver exceptional support to clients across multiple industries. This is your opportunity to launch a rewarding career with flexible hours and competitive compensation in Portland's vibrant tech hub. Enjoy a supportive environment with comprehensive training and growth opportunities. Immediate start available!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company protocols and privacy regulations
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Excellent verbal communication skills
- Ability to type 35+ WPM with high accuracy
- Strong problem-solving abilities
- Availability to work evenings/weekends (flexible scheduling)
- Basic computer proficiency with CRM software