Job Description
Join our dynamic team at Global Customer Solutions! We're hosting an exclusive hiring event for part-time Call Center Representatives in Milwaukee, WI. This role offers flexible schedules, competitive pay, and comprehensive training. If you're passionate about customer service and thrive in a fast-paced environment, this is your opportunity to grow with a leading industry provider. Event Details: October 20, 2023 | 10 AM - 4 PM | 500 E Wisconsin Ave, Milwaukee, WI. Bring your resume and enthusiasm!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries with professionalism and empathy
- Resolve customer issues using CRM systems and multi-channel communication tools
- Meet/exceed performance metrics including call handling time and CSAT scores
- Document interactions accurately and maintain detailed case notes
- Collaborate with team leads to improve service quality and efficiency
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to navigate multiple systems
- Availability to work evenings/weekends (15-25 hours/week)
- Positive attitude and problem-solving mindset