Job Description
Join our award-winning customer support team in Phoenix! We're seeking energetic Part-Time Call Center Representatives to deliver exceptional service to our diverse client base. This immediate-start opportunity offers flexible scheduling, competitive pay, and comprehensive training—perfect for students, professionals, and career changers.
What We Offer:
- Flexible shifts (morning/afternoon/evening)
- Free parking and transit reimbursement
- Performance-based bonuses
- Career advancement pathways
Be part of a dynamic environment where your voice matters. Apply today and start your rewarding customer service career!
Responsibilities
- Handle 50+ daily inbound/outbound calls with professionalism
- Resolve customer inquiries using CRM tools and knowledge bases
- Meet/exceed KPIs: 90% CSAT, <120s AHT, <5% abandonment rate
- Document interactions in Salesforce with 99% accuracy
- Collaborate with billing/tech teams for complex escalations
- Adhere to PCI compliance protocols for payment processing
Qualifications
- High school diploma or equivalent (GED accepted)
- 6+ months customer service/call center experience
- Typing 40+ WPM with 95% accuracy
- Proficiency in Zendesk/Salesforce CRM systems
- Fluent English (bilingual Spanish a plus)
- Reliable transportation to downtown Phoenix location
- Availability 3-5 shifts/week (20-30 hrs total)