Job Description
Join Washington DC's premier customer service team! ConnectServe Solutions is seeking motivated Part-Time Call Center Specialists to deliver exceptional support to our diverse clientele. Enjoy competitive pay, flexible scheduling, and immediate employment opportunities in a dynamic environment. No experience required – we provide comprehensive training! Advance your career while making a tangible impact in our community.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, billing questions, and technical issues efficiently
- Maintain accurate call documentation and CRM records
- Meet/exceed performance metrics (call handling time, CSAT scores)
- Collaborate with cross-functional teams to resolve complex cases
- Adhere to strict compliance and confidentiality protocols
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 6 months customer service experience preferred
- Exceptional verbal communication and active listening skills
- Ability to multitask in fast-paced, high-pressure environments
- Basic computer proficiency and typing (35+ WPM)
- Reliable transportation and flexible availability (evenings/weekends)
- Positive attitude with problem-solving mindset