Job Description
Join NexusConnect Solutions as a Part-Time Chat Support Agent and become the digital voice of our thriving Columbus-based clients! We're seeking empathetic communicators to deliver exceptional customer experiences through real-time chat platforms. This remote-friendly role offers flexible scheduling and immediate start for candidates ready to make an impact in Ohio's growing tech scene.
Why You'll Love This Role:
- Competitive hourly pay with performance incentives
- Full training on industry-leading chat tools
- Flexible shifts including evenings/weekends
- Opportunities for advancement to senior roles
- Supportive team environment with monthly virtual meetups
Responsibilities
- Respond to customer inquiries via live chat within 30-second SLA
- Resolve technical issues for SaaS and e-commerce clients
- Document interactions using Zendesk and Salesforce
- Collaborate with Tier 2 support for complex escalations
- Identify upsell opportunities during customer interactions
- Maintain 95%+ customer satisfaction metrics
- Participate in weekly training sessions on product updates
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Typing speed of 50+ WPM with 98% accuracy
- Proficiency in GSuite and CRM platforms
- Exceptional written communication skills
- Reliable high-speed internet connection
- Ability to work 20-25 hours/week (flexible schedule)
- Positive attitude and problem-solving mindset