Job Description
Join our award-winning team at TechConnect Solutions Inc. as a Part-Time Chat Support Agent during our exclusive Houston hiring event! We're seeking empathetic communicators to deliver exceptional digital customer experiences. Enjoy flexible scheduling, comprehensive training, and a supportive remote-first culture. Perfect for students, career-changers, or professionals seeking work-life balance.
Responsibilities
- Provide real-time text-based support via chat platforms for product inquiries and technical troubleshooting
- Maintain detailed case notes in CRM systems while meeting response-time SLAs
- Collaborate with technical teams to resolve complex customer issues
- Identify upsell opportunities through consultative chat interactions
- Participate in continuous improvement of support scripts and knowledge base
- Adhere to data security protocols for customer information
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service experience via digital channels
- Typing speed of 50+ WPM with 95% accuracy
- Proficient in Zendesk, Intercom, or similar support platforms
- Exceptional written communication with neutral accent
- Ability to multitask in fast-paced chat environments
- Available 20-25 hours/week across evenings/weekends
- Must attend Houston hiring event on October 15th