Job Description
Join our award-winning customer service team in Charlotte and kickstart your career with industry-leading paid training! As a Customer Service Representative, you'll be the heart of our operations, delivering exceptional experiences to clients across North America. No prior experience required – we invest in your growth through comprehensive 4-week paid training covering product knowledge, communication techniques, and troubleshooting skills. Enjoy competitive hourly wages, performance bonuses, health benefits, and clear advancement pathways to supervisory roles. Our modern downtown Charlotte office offers flexible scheduling, free parking, and a collaborative culture that celebrates success.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining compliance standards
- Meet/exceed performance metrics including call quality, resolution time, and CSAT scores
- Collaborate with team members to share best practices and improve processes
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Strong communication skills with clear articulation and active listening
- Ability to navigate multiple systems simultaneously (CRM, ticketing, knowledge base)
- Resilience under pressure with problem-solving mindset
- Flexible availability including evenings, weekends, and holidays
- Proficient typing speed (35+ WPM) and computer literacy