Job Description
Launch your customer service career with our paid training program! TechSolve Solutions is seeking motivated Part-Time Chat Support Agents in Dallas, TX. No prior experience required – we’ll equip you with the skills to excel in this dynamic role. Enjoy flexible scheduling, competitive pay, and opportunities for advancement while providing exceptional digital support to our clients.
Why Join Us?
- Comprehensive paid training program (4 weeks)
- Flexible part-time shifts (20-30 hrs/week)
- Modern downtown Dallas location
- Performance-based bonuses
- Clear career path to senior roles
Responsibilities
- Deliver real-time chat support to resolve customer inquiries
- Maintain detailed case notes in CRM systems
- Collaborate with team to resolve complex issues
- Adhere to SLA and quality standards
- Identify process improvement opportunities
- Stay updated on product knowledge
- Support seasonal peaks during holidays
Qualifications
- High school diploma or equivalent
- Exceptional written communication skills
- Minimum 45 WPM typing accuracy
- Proficient with web-based tools
- Customer-focused mindset
- Ability to multitask in fast-paced environment
- Available for evening/weekend shifts
- Must pass background check