Job Description
Join ConnectHub Solutions as a Part-Time Chat Support Agent and become a vital part of our customer success team! We're seeking tech-savvy individuals with exceptional communication skills to deliver outstanding support experiences through live chat. Enjoy the flexibility of remote work while making a real impact in San Antonio's thriving tech scene. Our competitive pay, comprehensive training, and supportive culture make this an ideal opportunity for students, parents, and career changers seeking work-life balance.
Why ConnectHub Solutions?
- Flexible remote schedule (20-30 hours/week)
- Comprehensive paid training and certification
- Health insurance eligibility for part-timers
- Performance-based quarterly bonuses
- Clear career advancement path to senior roles
Responsibilities
- Provide real-time chat support to resolve customer inquiries across multiple channels
- Document interactions accurately in CRM systems with detailed notes
- Collaborate with technical teams to resolve complex product issues
- Maintain positive sentiment during high-pressure interactions
- Identify opportunities for process improvements and share feedback
- Adhere to SLA standards for response and resolution times
- Participate in weekly team knowledge-sharing sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Typing speed of 50+ WPM with 95% accuracy
- Proficiency in CRM software (Zendesk/Salesforce)
- Exceptional written communication skills in English
- Reliable high-speed internet connection
- Ability to work flexible hours including evenings/weekends
- Strong problem-solving and multitasking abilities