Job Description
Join TechConnect Solutions as a Part-Time Chat Support Agent and launch your customer service career! We provide comprehensive paid training to equip you with the skills needed to excel in our dynamic remote support environment. Perfect for students, career changers, or those seeking flexible hours. Our Dallas-based team offers a collaborative culture with growth opportunities into technical or leadership roles.
Responsibilities
- Deliver exceptional customer support via live chat for SaaS clients
- Resolve technical inquiries and troubleshoot software issues
- Maintain detailed case documentation in CRM systems
- Collaborate with tier-2 support on complex escalations
- Adhere to SLA targets and quality assurance standards
- Participate in weekly training sessions and skill workshops
Qualifications
- High school diploma or equivalent required
- Excellent written communication skills in English
- Proficient in multitasking with chat platforms
- Basic computer literacy and internet navigation
- Customer service mindset with problem-solving aptitude
- Ability to work 20-25 hours/week on flexible schedule
- No prior experience necessary - training provided!