Job Description
Join our award-winning customer experience team as a Part-Time Chat Support Agent! We're seeking empathetic tech-savvy individuals to deliver exceptional remote support from home. Enjoy flexible scheduling while resolving customer inquiries for Fortune 500 clients in a fast-paced digital environment. Full training provided – no prior experience required!
Responsibilities
- Respond to customer inquiries via live chat with 95%+ satisfaction rate
- Troubleshoot technical issues using knowledge base and diagnostic tools
- Maintain detailed case notes in CRM system with 99% accuracy
- Collaborate with Tier 2 support for complex escalations
- Meet 20+ chats/hour while maintaining quality standards
- Identify upsell opportunities for premium services
- Participate in weekly performance reviews and training
Qualifications
- High school diploma or equivalent (college preferred)
- 60+ WPM typing speed with 98% accuracy
- Experience in customer service or tech support preferred
- Proficient in Zendesk, Intercom, or similar chat platforms
- Reliable high-speed internet and quiet home office
- Strong problem-solving and conflict resolution skills
- Available 20-30 hours/week across evenings/weekends
- US residency required with flexible work authorization