Job Description
Join our award-winning customer support team as an Entry Level Customer Service Representative! We're seeking passionate individuals to provide exceptional service to our clients across New York and Pennsylvania. Enjoy 100% remote work with flexible scheduling, comprehensive training, and career growth opportunities. At Apex Solutions Group, we value your unique perspective and invest in your success through mentorship programs and performance-based incentives.
What We Offer:
- 100% remote work environment
- Comprehensive paid training
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Professional development stipend
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service-related issues on first contact
- Maintain detailed customer records in CRM system
- Collaborate with technical teams to resolve complex issues
- Identify opportunities to improve customer experience
- Meet monthly performance metrics for resolution time and satisfaction
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience (fresh graduates welcome)
- Strong verbal and written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to work independently in a remote setting
- Reliable high-speed internet connection
- Must be authorized to work in the US
- Availability to work flexible shifts including evenings/weekends