Job Description
Join Our Team for a Local Hiring Event in Jacksonville!
We are currently hosting a hiring event to find dedicated individuals to join our growing Chat Support team in Jacksonville, FL. If you have excellent communication skills and a passion for helping others, we want to meet you.
As a Chat Support Representative, you will play a crucial role in delivering top-tier customer service. You will assist clients via live chat, resolve inquiries efficiently, and ensure a seamless experience that builds brand loyalty. This is a fantastic opportunity for those seeking flexible, part-time work in a dynamic environment.
Responsibilities
- Communicate with customers via live chat platforms to answer questions and resolve technical issues.
- Maintain a professional, empathetic, and positive tone in all written interactions.
- Accurately document customer interactions, feedback, and issue resolutions in the CRM system.
- Stay up-to-date on product knowledge and company policies to provide accurate information.
- Collaborate with team leads to identify trends and improve support processes.
- Meet daily and weekly chat volume and quality assurance metrics.
Qualifications
- High School Diploma or GED equivalent.
- Fluent in English with exceptional grammar, spelling, and punctuation skills.
- Typing speed of at least 45 words per minute.
- Reliable high-speed internet connection and a quiet workspace.
- Previous customer service or call center experience is preferred but not required.
- Ability to work flexible hours, including evenings and weekends.