Job Description
Are you a problem-solver with a passion for helping people? Apex Digital Solutions is looking for a motivated Part-Time Chat Support Representative to join our dynamic team in New York. We offer paid training and a competitive benefits package to ensure you have the tools you need to succeed.
In this high-impact role, you will serve as the voice of our brand, assisting clients through live chat with patience and expertise. Whether you are answering product questions or troubleshooting technical glitches, your goal is to deliver a world-class customer experience.
Responsibilities
- Engage with customers via live chat to resolve inquiries, issues, and feedback.
- Provide accurate information regarding products, services, and account status.
- Escalate complex technical issues to the appropriate support teams promptly.
- Maintain a high level of empathy and professionalism in every interaction.
- Document customer interactions and resolutions in the CRM system.
- Identify opportunities to upsell or cross-sell products based on customer needs.
- Adhere to company policies and quality assurance standards during every shift.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or chat support is preferred but not required.
- Excellent written communication skills with a focus on grammar and tone.
- Typing speed of 40+ words per minute.
- Reliable high-speed internet connection (for remote roles).
- Ability to work flexible hours, including evenings and weekends.
- Proficiency with Microsoft Office and basic computer troubleshooting.