Job Description
Join ConnectLocal Support Hub and become the digital face of Columbus businesses! We're seeking passionate part-time Chat Support Specialists to deliver exceptional customer experiences through our innovative platform. This remote-friendly role offers immediate start, flexible scheduling, and the chance to make a real impact in your community. Perfect for students, professionals seeking supplemental income, or anyone with excellent communication skills. Enjoy competitive pay, ongoing training, and a supportive team environment while helping local businesses thrive in the digital marketplace.
Responsibilities
- Provide real-time chat support to customers across diverse Columbus-based businesses
- Resolve inquiries, troubleshoot issues, and escalate complex problems efficiently
- Maintain detailed documentation of interactions and resolutions
- Collaborate with cross-functional teams to improve support processes
- Adhere to company protocols and maintain professional communication standards
- Track performance metrics and contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college students strongly encouraged
- Minimum 6 months customer service or chat support experience
- Exceptional written communication and problem-solving skills
- Ability to multitask in fast-paced digital environments
- Reliable internet connection and quiet home workspace
- Proficiency with CRM software and chat platforms
- Must be available for evening/weekend shifts (minimum 20 hours/week)