Job Description
Join TechConnect Solutions' dynamic customer support team as a Part-Time Chat Support Specialist! We're hosting an exclusive hiring event for empathetic communicators to deliver exceptional digital customer experiences. This remote-friendly role offers flexible scheduling while supporting our clients' growing e-commerce platforms. Perfect for students, career changers, or work-life balance seekers.
Why TechConnect? Competitive pay, comprehensive paid training, advancement opportunities, and a supportive remote culture. Our Denver-based team thrives on innovation and employee growth.
Responsibilities
- Resolve customer inquiries via real-time chat with empathy and accuracy
- Process orders, returns, and shipping escalations through digital channels
- Document interactions in CRM systems with precise detail
- Collaborate with technical teams to resolve complex product issues
- Maintain performance metrics: first-contact resolution and CSAT scores
- Contribute to knowledge base improvements and training materials
Qualifications
- High school diploma or equivalent; college students encouraged
- Minimum 6 months customer service experience (chat/email preferred)
- Exceptional written communication and typing (45+ WPM)
- Proficiency with CRM tools (Zendesk/Salesforce experience a plus)
- Ability to multitask in fast-paced digital environments
- Reliable home office setup with high-speed internet
- Available 20-30 hours/week, including weekend/evening shifts