Job Description
Join TechConnect Solutions' award-winning customer experience team! We're seeking empathetic communicators to provide exceptional chat support during flexible part-time hours. Enjoy comprehensive paid training, remote work options, and opportunities for advancement. No prior tech experience required – we'll equip you with everything needed to thrive. Perfect for students, career changers, or those seeking supplemental income with a supportive, innovative environment.
Responsibilities
- Deliver real-time chat support for SaaS products via web-based platforms
- Resolve technical inquiries, billing questions, and troubleshooting issues
- Maintain detailed customer interaction records in CRM systems
- Collaborate with Tier 2 support for complex escalations
- Adhere to SLA metrics while maintaining personalized customer rapport
- Participate in continuous improvement initiatives for support workflows
Qualifications
- High school diploma or equivalent required; college degree preferred
- Minimum 45 WPM typing speed with 98% accuracy
- Proficiency in Windows/macOS and multitasking tools
- Exceptional written communication with neutral accent
- Ability to work 20-30 hours/week across flexible shifts
- Reliable high-speed internet connection and quiet workspace
- Experience in customer service or technical support preferred