Job Description
Join TechConnect Solutions as a Part-Time Chat Support Specialist and become the digital face of our innovative tech brand! We're seeking passionate individuals to deliver exceptional customer experiences through real-time chat support in Columbus, Ohio. This immediate-start opportunity offers flexible hours (20-25 hrs/week) with competitive pay and the chance to grow within a dynamic team. Perfect for students, career-changers, or those seeking supplemental income. Enjoy a modern remote-hybrid work model with paid training and ongoing development opportunities. Be part of a company that values work-life balance and recognizes your contributions!
Responsibilities
- Provide instant, professional support via live chat for product inquiries, technical troubleshooting, and order assistance
- Maintain detailed documentation of customer interactions and resolution outcomes in CRM systems
- Collaborate with technical teams to escalate complex issues while maintaining ownership
- Adhere to SLA targets with average response times under 60 seconds
- Continuously update product knowledge through internal training modules
- Identify upsell opportunities based on customer needs and company guidelines
- Participate in weekly team meetings for performance reviews and process improvements
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or technical support experience
- Exceptional written communication with strong grammar and spelling skills
- Proficiency in multitasking across multiple chat platforms (Zendesk, Intercom, etc.)
- Reliable high-speed internet and quiet home workspace
- Ability to work flexible shifts including evenings/weekends (4:00 PM - 10:00 PM)
- Type 45+ WPM with excellent problem-solving abilities
- Reside within 30 miles of Columbus, OH for occasional on-site meetings