Job Description
Join our dynamic team as a Chat Support Specialist in Seattle and start making an impact immediately! We're seeking tech-savvy communicators to deliver exceptional customer experiences through live chat. This is your chance to join a fast-paced environment where your skills directly shape customer satisfaction.
Why You'll Love Working With Us:
- Immediate start date – no waiting!
- Competitive hourly pay with performance bonuses
- Comprehensive paid training
- Flexible schedule options
- Growth opportunities into higher roles
Responsibilities
- Resolve customer inquiries via live chat within 60-second response time
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Upsell products/services based on customer needs
- Maintain 95% customer satisfaction score
- Participate in daily team performance reviews
- Adapt to evolving product knowledge and protocols
Qualifications
- Minimum 1 year customer support experience
- Exceptional written communication skills
- Ability to multitask in fast-paced environments
- Proficient in CRM software (Zendesk/Salesforce)
- Type minimum 60 WPM with 95% accuracy
- Available for evening/weekend shifts
- High school diploma or equivalent required
- Must pass background check