Job Description
Join our dynamic team at ClientFirst Solutions as a Part-Time Chat Support Specialist in Austin! We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat platforms. This flexible role offers immediate start and the opportunity to work remotely while supporting our diverse clientele. Enjoy competitive pay, comprehensive training, and a collaborative environment where your problem-solving skills shine. Perfect for students or professionals seeking work-life balance!
Responsibilities
- Provide instant, professional support via live chat for product inquiries and troubleshooting
- Document interactions and resolve issues efficiently using CRM systems
- Collaborate with technical teams to escalate complex customer problems
- Maintain detailed knowledge bases and contribute to process improvements
- Adhere to service level agreements (SLAs) for response and resolution times
- Support multiple clients across various industries with empathy and accuracy
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service experience via chat or social media
- Exceptional written communication with 60+ WPM typing speed
- Proficiency with Zendesk, Intercom, or similar chat support tools
- Strong problem-solving skills and ability to multitask in fast-paced environments
- Reliable internet connection and quiet home office setup
- Available to work 20-25 hours weekly with flexible scheduling options