Job Description
Join our award-winning customer experience team as a Part-Time Chat Support Specialist in Fort Worth! We're seeking tech-savvy communicators to deliver exceptional digital support through live chat platforms. Enjoy flexible scheduling, comprehensive training, and opportunities for career advancement while helping customers resolve issues with our innovative SaaS products. Perfect for students, career-changers, or those seeking supplemental income with remote-friendly options.
Responsibilities
- Provide real-time technical support via live chat for enterprise software solutions
- Resolve customer inquiries within 90-second response time SLA
- Document interactions and troubleshoot complex technical issues
- Collaborate with Tier 2 support for escalated cases
- Participate in bi-weekly product knowledge workshops
- Contribute to continuous improvement of support protocols
- Maintain 95% customer satisfaction score metrics
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- 45+ WPM typing speed with 98% accuracy
- Proficiency in CRM systems (Zendesk/Salesforce)
- Basic troubleshooting knowledge of web applications
- Exceptional written communication skills
- Ability to work evenings/weekend shifts (15-20 hrs/week)
- US citizenship or authorized work status required