Job Description
Join ConnectCare Solutions' dynamic team as a Part-Time Chat Support Specialist in Jacksonville! We're hosting an exclusive hiring event for motivated individuals seeking flexible, remote opportunities in customer service. Perfect for students, career-changers, or those seeking supplemental income. Enjoy competitive pay, comprehensive training, and a supportive work culture focused on growth.
Responsibilities
- Deliver exceptional customer support via live chat across multiple platforms
- Resolve technical inquiries, billing questions, and service issues efficiently
- Maintain detailed documentation of customer interactions and solutions
- Collaborate with team members to resolve complex escalations
- Meet daily response time and customer satisfaction targets
- Identify trends to improve customer experience processes
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Excellent written communication skills (grammar, clarity, tone)
- Proficient with chat platforms and basic troubleshooting tools
- Ability to multitask in fast-paced digital environments
- Reliable internet connection and quiet home workspace
- Must be available for weekend shifts (Sat/Sun)