Job Description
Join our award-winning customer experience team as a Part-Time Chat Support Specialist at NexusConnect Solutions! We're seeking empathetic communicators to deliver exceptional virtual support to tech-savvy clients across North America. This hybrid role combines remote flexibility with monthly in-person collaboration at our Seattle hub, offering competitive pay and growth opportunities in a dynamic startup environment.
Our ideal candidates thrive in fast-paced digital environments, possess strong problem-solving skills, and are passionate about creating memorable customer experiences. Enjoy flexible scheduling, comprehensive training, and a supportive culture that values work-life balance.
Responsibilities
- Deliver real-time chat support via web and mobile platforms for software and hardware inquiries
- Resolve technical issues, troubleshoot connectivity problems, and escalate complex cases to Tier 2 specialists
- Document interactions meticulously in CRM systems while maintaining response time SLAs
- Collaborate with cross-functional teams during monthly in-person innovation workshops
- Proactively identify process improvements to enhance customer satisfaction metrics
- Maintain detailed knowledge of product updates and troubleshooting protocols
Qualifications
- Minimum 1 year experience in customer support or chat-based communication roles
- Proficiency in CRM tools (Zendesk/Salesforce) and live chat platforms
- Exceptional written communication with 60+ WPM typing accuracy
- Strong problem-solving abilities with basic technical troubleshooting skills
- Available to work 20-25 hours weekly with flexible scheduling options
- Comfortable with hybrid work model (remote + monthly Seattle events)
- High school diploma or equivalent; college coursework preferred