Job Description
Join our award-winning customer experience team as a Part-Time Chat Support Specialist in Fort Worth! We're seeking tech-savvy communicators to deliver exceptional digital service to our global clientele. Enjoy flexible scheduling, competitive pay, and comprehensive training. Perfect for students, career-changers, or those seeking supplemental income. Our modern downtown office offers a collaborative environment with state-of-the-art tools and a culture focused on growth and recognition. Apply today to become part of a company that values your voice and invests in your success!
Responsibilities
- Provide real-time text-based support via chat platforms for product inquiries, troubleshooting, and order assistance
- Maintain detailed case documentation in CRM systems with 98% accuracy
- Collaborate with cross-functional teams to resolve complex customer issues
- Meet/exceed performance metrics: 95+ CSAT, <60s response time, 85+ resolution rate
- Proactively identify upsell opportunities and communicate product enhancements
- Participate in weekly training sessions to master new products and tools
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service experience in digital channels
- Exceptional written communication skills (grammar, clarity, tone)
- Ability to multitask across 3-5 concurrent chat sessions
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Reliable high-speed internet and quiet home office space (for hybrid options)
- Flexible availability including evenings and weekends