Job Description
Join Our Hiring Event for Local Chat Support Roles in Jacksonville, FL!
At TechConnect Solutions, we're seeking passionate Part-Time Chat Support Specialists to join our dynamic team. This is your opportunity to launch a rewarding customer service career with flexible hours and competitive pay. Our upcoming hiring event on October 15th will feature on-the-spot interviews and same-day offers for qualified candidates. No prior experience required – we provide comprehensive training!
What You'll Love:
- Competitive hourly pay with performance bonuses
- Flexible scheduling options (evenings/weekends)
- Remote work with company-provided equipment
- Clear career growth path to senior roles
- Supportive team environment with regular team-building
Responsibilities
- Deliver exceptional customer service via live chat in real-time
- Resolve technical inquiries and product-related issues
- Maintain detailed documentation of customer interactions
- Collaborate with support team to escalate complex cases
- Meet key performance metrics for response times and CSAT
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent written communication skills in English
- Strong problem-solving and multitasking abilities
- Basic computer proficiency with typing speed of 40+ WPM
- Customer service mindset with patience and empathy
- Availability to work 20-30 hours/week (flexible shifts)
- Reliable high-speed internet connection
- Must be authorized to work in the US