Job Description
Join our dynamic team as a Part-Time Chat Support Specialist at GlobalConnect Solutions! We're hosting a exclusive hiring event for passionate individuals who excel in digital communication. This remote-friendly role offers flexible hours while delivering exceptional customer experiences through live chat platforms. Perfect for tech-savvy communicators seeking career growth in Fort Worth's thriving tech sector. Enjoy competitive pay, comprehensive training, and opportunities for advancement.
Responsibilities
- Provide real-time chat support to resolve customer inquiries within SLA targets
- Document interactions and troubleshoot technical issues using CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Maintain product knowledge through continuous training modules
- Identify upsell opportunities and contribute to customer satisfaction metrics
- Adhere to company communication protocols and privacy guidelines
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or chat support experience
- Proficiency in typing 50+ WPM with excellent grammar skills
- Experience with Zendesk, Intercom, or similar chat platforms
- Strong problem-solving abilities and emotional intelligence
- Available to work evenings/weekends (20-30 hours/week)
- Must be legally authorized to work in the United States