Job Description
Join ConnectCare Solutions as a Part-Time Chat Support Specialist and become the digital face of our innovative healthcare platform. We're seeking empathetic communicators to deliver exceptional patient support through real-time chat channels. This remote-friendly role offers immediate start opportunities with flexible scheduling designed to fit your lifestyle. Be part of a mission-driven team transforming how patients access care while advancing your career in customer service and healthcare technology.
Responsibilities
- Provide real-time chat support to patients resolving inquiries about appointments, billing, and telehealth services
- Maintain detailed documentation of interactions in CRM systems with 99% accuracy
- Collaborate with clinical teams to escalate complex patient issues efficiently
- Adhere to HIPAA compliance protocols for all patient communications
- Continuously update knowledge base with new healthcare protocols and platform features
- Monitor chat queues during assigned shifts maintaining <30 second response times
- Participate in weekly training sessions to enhance technical and soft skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience with digital communication channels
- Exceptional written communication skills with professional tone
- Ability to multitask in fast-paced digital environments
- Familiarity with CRM software and healthcare industry terminology
- Strong problem-solving abilities with attention to detail
- Reliable home office setup with high-speed internet
- Flexible availability including evenings and weekends