Job Description
Join LocalCare Connect's dynamic team as a Part-Time Chat Support Specialist! We're hosting a hiring event for motivated individuals to provide exceptional customer support through our live chat platform. This role offers flexible scheduling and the opportunity to make a real impact in Jacksonville's growing tech community. No prior experience required – we provide comprehensive training!
Responsibilities
- Deliver prompt, professional assistance via live chat for customer inquiries
- Resolve technical issues and troubleshoot product-related concerns
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Adhere to service level agreements and quality standards
- Identify opportunities for process improvements
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent
- Strong written communication skills
- Ability to type 40+ WPM with accuracy
- Customer-focused mindset with patience and empathy
- Basic computer proficiency and multitasking ability
- Reliable internet connection for remote work
- Availability to work evenings/weekends
- Must attend in-person hiring event on 2023-10-15