Job Description
Join our award-winning customer experience team as a Part-Time Chat Support Specialist! We're seeking tech-savvy communicators to deliver exceptional digital support to our global clients. This remote-friendly role offers immediate start for Austin-based professionals passionate about problem-solving and customer delight. Enjoy flexible scheduling while building valuable experience in a fast-growing tech company with competitive pay and advancement opportunities.
Responsibilities
- Handle 40-60 chat interactions daily across multiple platforms (web, mobile app, social)
- Resolve technical issues, billing inquiries, and product usage questions
- Document cases in CRM system with precision and attention to detail
- Collaborate with Tier 2 support for complex escalations
- Maintain 95%+ satisfaction rate through empathetic communication
- Participate in weekly product knowledge training sessions
- Identify trends and suggest process improvements
Qualifications
- High school diploma; college degree preferred
- 6+ months customer service experience (chat/email/phone)
- Type 50+ WPM with 98% accuracy
- Proficiency in Zendesk, Intercom, or similar tools
- Exceptional written communication skills
- Ability to multitask across 3-5 concurrent chats
- Reliable internet connection (minimum 20 Mbps)
- Available for 20-30 hours/week (evenings/weekends required)