Job Description
Join ConnectCare Solutions as a Part-Time Chat Support Specialist and become a vital part of our remote customer experience team! We're seeking empathetic communicators to deliver exceptional service through our digital channels. Enjoy flexible hours, competitive compensation, and the comfort of working from home while supporting healthcare clients with their inquiries. If you thrive in fast-paced digital environments and value making a meaningful impact, apply today!
Responsibilities
- Provide real-time chat support to resolve customer inquiries and issues
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with team members to escalate complex technical problems
- Adhere to HIPAA compliance protocols for sensitive healthcare data
- Meet performance metrics for response time and resolution efficiency
- Contribute to continuous improvement of support workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience via digital channels
- Strong typing skills (60+ WPM) with excellent grammar
- Proficiency in Zendesk, Intercom, or similar support platforms
- Ability to multitask in fast-paced chat environments
- Basic technical troubleshooting abilities for software/hardware issues
- Must reside in San Antonio, TX or Ohio per state regulations