Job Description
Join NexusConnect Solutions as a Part-Time Chat Support Specialist and become the voice of our brand in Chicago! We're seeking energetic communicators to deliver exceptional customer experiences through live chat while working flexible hours. This hybrid role combines remote flexibility with occasional in-person collaboration at our downtown Chicago hub.
What We Offer: Competitive hourly pay, comprehensive paid training, flexible scheduling options, and opportunities for career growth. Perfect for students, professionals seeking work-life balance, or those transitioning into tech support.
Responsibilities
- Respond to customer inquiries via live chat with speed and accuracy
- Resolve technical issues, billing questions, and product concerns
- Maintain detailed case notes in CRM systems
- Collaborate with Tier 2 support for complex escalations
- Meet quality and response-time metrics consistently
- Identify upsell opportunities during customer interactions
- Participate in bi-weekly team training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or chat support experience
- Exceptional written communication skills (no typos!)
- Proficient in multitasking and time management
- Ability to work independently with minimal supervision
- Basic technical troubleshooting knowledge
- Available for 20-25 hours/week (evenings/weekends required)
- Reliable high-speed internet connection