Job Description
Join our award-winning customer support team as a Part-Time Chat Support Specialist! We're hosting a hiring event for motivated individuals in Denver to deliver exceptional digital customer experiences. This flexible role offers competitive pay, remote options, and growth opportunities within a tech-forward company. Perfect for students, career-changers, or those seeking work-life balance.
Why Join Us?
- Industry-leading training and certification
- Health benefits for part-time employees (20+ hrs/week)
- Employee discounts and wellness programs
- Clear advancement paths to senior roles
Responsibilities
- Provide real-time chat support to resolve customer inquiries within 90-second response SLA
- Maintain detailed case notes in CRM system with 99% accuracy
- Collaborate with technical teams to resolve complex product issues
- Identify upsell opportunities during customer interactions
- Participate in bi-weekly coaching sessions and knowledge base updates
- Adhere to PCI compliance standards for payment-related inquiries
- Monitor chat queue during scheduled shifts to maintain coverage
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience via digital channels
- Typing speed of 50+ WPM with 95% accuracy
- Proficiency in Zendesk or similar CRM platforms
- Exceptional written communication with neutral tone
- Ability to multitask across 3-4 concurrent chats
- Available 20-30 hours/week including weekends
- Must attend in-person hiring event in Denver on 2023-11-15