Job Description
Join our dynamic team as a Part-Time Chat Support Specialist in Fort Worth! We're hosting a hiring event for customer-focused individuals who thrive in fast-paced digital environments. This role offers flexible hours and the opportunity to provide exceptional remote support to our diverse client base. No prior experience required – we provide comprehensive training!
Why Join Us?
- Competitive hourly pay with growth opportunities
- Flexible scheduling (evenings/weekends available)
- Remote-first work environment
- Comprehensive paid training
- Employee wellness programs
Responsibilities
- Respond to customer inquiries via live chat within 60-second SLA
- Troubleshoot technical issues and provide step-by-step solutions
- Maintain accurate customer interaction records in CRM system
- Escalate complex issues to senior support specialists
- Collaborate with cross-functional teams to resolve recurring problems
- Adhere to company communication protocols and brand guidelines
- Participate in weekly performance improvement sessions
Qualifications
- High school diploma or equivalent required
- Minimum 50 WPM typing speed with 95% accuracy
- Strong written communication skills in English
- Basic computer proficiency with internet navigation
- Ability to multitask in fast-paced digital environments
- Customer service mindset with problem-solving aptitude
- Reliable high-speed internet connection
- Available to work 20-30 hours/week (flexible shifts)