Job Description
Are you looking to launch a successful career in customer service? Apex Support Solutions is currently seeking motivated Entry-Level Customer Service Representatives in San Antonio, TX. We are a forward-thinking company dedicated to delivering exceptional support to our clients.
We provide comprehensive paid training to all new hires, ensuring you have the tools and knowledge needed to excel. If you are a problem-solver with a positive attitude, we want to meet you.
Why Join Us?
- Paid Training Program: No prior experience required. We teach you everything you need to know.
- Competitive Pay: Earn a competitive hourly wage with opportunities for performance bonuses.
- Growth Opportunities: Clear career progression paths within the company.
- Supportive Team Culture: Work in a collaborative environment that values your input.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a focus on accuracy and speed.
- Resolve customer complaints and issues by identifying the root cause and providing effective solutions.
- Accurately record customer interactions, account details, and transaction history in our CRM database.
- Provide product information and technical support to ensure customer satisfaction.
- Collaborate with team leads and other departments to improve service protocols.
- Meet daily and weekly performance metrics regarding call handling and customer satisfaction.
Qualifications
- High school diploma or GED required.
- Excellent verbal and written communication skills.
- Ability to type 35+ WPM and navigate computer systems efficiently.
- Strong problem-solving skills and a customer-first mindset.
- Reliable computer and high-speed internet connection (if remote/ hybrid).
- Ability to adapt to a fast-paced environment and handle multiple tasks.