Job Description
Join our award-winning customer support team at ConnectHub Solutions! We're hosting an exclusive hiring event for passionate individuals to deliver exceptional chat-based customer service from our vibrant Fort Worth headquarters. This part-time role offers flexible scheduling (20-30 hrs/week), comprehensive training, and opportunities for growth in a tech-forward environment. Perfect for students, career changers, or those seeking supplemental income with premium benefits including paid training, performance bonuses, and advancement pathways.
Responsibilities
- Provide real-time text-based customer support via chat platforms for SaaS clients
- Resolve technical inquiries, billing questions, and product usage issues
- Maintain detailed ticket documentation in CRM systems
- Collaborate with Tier 2 support for complex escalations
- Adhere to SLA metrics with 95% customer satisfaction targets
- Participate in bi-weekly product knowledge workshops
- Support after-hours rotation on rotating weekends (optional)
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service experience
- 60+ WPM typing speed with 98% accuracy
- Proficiency in Zendesk, Intercom, or similar CRM tools
- Exceptional written communication with neutral accent
- Ability to multitask in fast-paced digital environments
- Reliable internet connection for remote work options
- Must attend in-person hiring event on June 20th, 2024