Job Description
Join our dynamic team at ConnectCare Solutions for an exclusive hiring event targeting part-time chat support professionals in Jacksonville, FL! We're seeking empathetic communicators to deliver exceptional customer experiences through digital channels. This hybrid role combines remote flexibility with in-person training at our Jacksonville hub. Enjoy competitive pay, flexible scheduling, and rapid career growth opportunities in the booming customer service sector.
Why Join Us?
• Comprehensive training program
• Health benefits for part-timers (20+ hrs/week)
• Tuition assistance for career advancement
• Modern remote work technology
Responsibilities
- Respond to customer inquiries via live chat with average response time <90 seconds
- Resolve technical issues, billing questions, and product support cases
- Document interactions accurately in CRM systems with 98% data integrity
- Collaborate with cross-functional teams to resolve complex escalations
- Maintain 95% customer satisfaction score through personalized solutions
- Adhere to company compliance protocols and data security standards
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service experience (chat/phone/email)
- Typing speed of 45+ WPM with 98% accuracy
- Proficient in CRM software (Zendesk/Salesforce)
- Exceptional written communication skills
- Ability to work evenings/weekends (flexible scheduling)
- Strong problem-solving and conflict resolution abilities